Shipping and Returns

1. SHIPPING POLICY

• WITHIN GREECE
The shipment of our products within Greece is done exclusively by courier service.

1. Shipping costs
For purchases of products worth more than €55.00 and weighing up to 2 kilos, shipping is free, unless you choose the cash on delivery service. For orders worth less than this amount and provided the weight does not exceed 2 kilos, the charge per shipment is 3€. For weights greater than 2 kilos, the charge is an additional 2€ per kilo.
The cash on delivery service only applies to orders delivered within Greece and has an additional charge of €2.

2.Delivery time
Products are delivered to areas within Greece (except islands or hard-to-reach areas) in 1 to 4 business days. Delivery to island destinations takes 2 to 5 working days and to hard-to-reach areas takes 2 to 5 working days. In any case, we make every effort to ensure that you receive the products you ordered as soon as possible.

• OUTSIDE GREECE (Within the EU)
The cash on delivery service is not available for shipments outside Greece. Delivery will take place within 3-7 business days.

Please note that:

  1. All prices include 24% VAT.
  2. All transactions are made in Euros (€).
  3. There is a possibility that buyers outside the EU may be charged additional amounts resulting from exchange rate differences, customs clearance, import duties, product import restrictions and other local requirements. These possible charges are covered by the buyer.
  4. If for any reason, beyond our responsibility, it is anticipated that the delivery of the order by the courier service to you will be delayed, we will inform you immediately and try to expedite the delivery time.
  5. In the event of force majeure, we do not assume responsibility for non-delivery or delayed delivery of an order.

2. RETURN POLICY – DEFECTIVE PRODUCTS

Upon receipt of the product, the customer is responsible for checking whether the packaging is intact and whether the condition of the products received is as desired or whether there are any obvious damage or manufacturing defects in the product so as not to lose the rights arising from the law on defective products.
The customer may exercise the right of withdrawal 14 days from receipt of their order and request a refund and not necessarily a new order, without giving a reason for the return. The refund is made if the retail receipt or sales invoice is returned with the product, within 14 days of exercising the right of withdrawal. Therefore, for any return or replacement of a product, prior contact with us via email at info@levad.gr must be made. A business representative will contact you to arrange the process. You are required to send the product in the excellent condition in which you received it and confirming that the product’s special markings have not been removed. No refunds will be made for any product if its packaging has been used or altered in any way. The return will only be accepted after approval by the company. In the event of a return of the products and depending on the method you chose to pay for your order and the method by which the return will be made, your refund will be completed within 14 working days from the date we receive the products. In the event that a product proves to be defective, the responsibility for repair and/or replacement lies with us in accordance with the conditions set forth herein and the customer is not charged with the cost of return shipping costs. On the contrary, in the case of exercising the right of withdrawal or replacement, the customer/user is responsible for the cost of return expenses. The receipt of returned products can only be carried out from the address you had initially stated for their shipment and which you have indicated to us in writing. Please note that in the event of a change of discounted products, no refund will be given, only an exchange with other discounted products of equal or greater value. For any replacement or return of products purchased during a free or reduced shipping campaign period, the consumer will be responsible for the shipping costs unless the return is due to an error on the part of the administrator. In this case the cost of the return will be covered by us.